For a while, I assumed individuals and organizations were adopting these tools at the speed of trust. But what has become clear is that patients are adopting them at the speed of desperation.

Gallup's latest global research shows that employee engagement is at an all-time low. When I think of critical industries, that statistic is disconcerting. This is especially true in high reliability industries like transportation, power generation, and healthcare.

Now, I’ve been called a dreamer, but I’m not naïve. Economic pressure, reduced headcount, flat salaries, political uncertainty, and profits-over-people make disengagement a downright rational choice.